Wednesday, March 9, 2011

Whittier Water Taxi - Often copied, never duplicated

You know you are the best when others try to copy you! Just in the last year, we’ve seen other water taxis that operate out of Whittier change their web sites and add our business name: Whittier Water Taxi, to the text on their web sites in an attempt to ride on our coat tails. I have to laugh when I see all the feeble attempts made to attract customers away from Whittier Water Taxi. None of these copy cats try to improve their services; they are just trying to fill seats on their boats any way possible, without working for it. At Whittier Water Taxi, also known as Aquetec LLC, we have built our company by providing an affordable and reliable service. Good customer service is hard to find - just ask any of our Whittier Water Taxi customers - they will tell you we offer the best service. I hear all the horror stories: ‘they didn’t pick us up’ or ‘they added hidden charges’. My favorite is: ‘they wouldn’t drop us off where we wanted to go!’ The sad stories never end; just when you think you’ve heard them all, a new customer tells you a new one that tops them all! Many customers tell me they’ve called other water taxis and no one answered; they leave a message and hear nothing back. I find that quite rude. If we can’t answer the phone we always return the messages or emails as soon as we can. Many times I’m out of cell phone range but if customers leave a message, I always call them back, even when on vacation! I know how important it is for you to plan your trip ahead a time. It’s the extra effort we take to make the customer’s trip work out as well as being reliable that has made Whittier Water Taxi the most preferred water taxi by Alaskans. We cater to Alaskans, their guests and independent travelers. When looking to book a water taxi to Prince William Sound, check out if water taxi is the company’s main business or do they have several other side businesses, with water taxi just as a side show? How long do they operate? Are they only operating during tourist season? We operate from mid March to mid December – WE’RE NOT HERE JUST FOR THE TOURISTS. How much boating experience do they have? Many wannabe water taxi Captains (yachters) exaggerate their sea time but in reality they’d be lucky to break 100 hours a year at the most on the water (as most people know, a lot of yachts spend most of their time tied to a dock). Whittier Water Taxi operates at least 1200 to 1500 hours a season on Alaska’s waters. We not only get far more experience with sea conditions in Prince William Sound, we also transport to the more remote and lesser know locations in Prince William Sound that only a few local Alaskans know of. Don’t let a copy cat ruin your trip into the Alaskan wilderness - check out the real Whittier Water Taxi at www.whittierwatertaxi.com  or email me on ak_explorer@hotmail.com
Captain Matt

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